Service Desk Engineer

Service Desk Engineer -Leeds - £30,000 (Hybrid - after probation)

My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a dynamic global company. As a key member of the team, you will be responsible for delivering top-notch desktop, server, and software troubleshooting and support, consistently demonstrating the highest level of technical expertise, responsiveness, and exceptional customer service.

We are looking for someone highly motivated, confident, and enthusiastic about taking on new challenges. If you thrive in a collaborative environment and possess the required technical prowess, we encourage you to apply and be a part of this incredible opportunity!

Benefits:

• Annual Leave 21 days rising to 25 with length of service + bank holidays
• Hybrid working (4 days in office/1 from home)
• Private Healthcare
• Generous company pension
• Training and development
• Employee Discounts
• Expensed Gym Membership

Key Responsibilities:

• Provide 1st and 2nd level support for the Customer base, including troubleshooting software, hardware, and business applications.
• Help with IT Projects & Migrations
• Assist with new starters, PC builds and Office Set up and moves
• Manage the backups, database and software

The ideal candidate will have/be able to:

• Previous Helpdesk Experience (Telephone/Email/Face-to-Face Support)
• Strong customer/client service
• Great written and communication skills
• Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users
• Proficient with Windows 10/11
• Basic Networking Knowledge
• Experience with Active Directory, Group Policy
• Office 365
• Excellent communication skills and team player
• Be decisive and have the passion to problem-solve
• IT Certifications are an Added Bonus (CompTIA, MCP etc)

URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS

If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV.

Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.