Service Desk Engineer

Service Desk Engineer

Up to £33,000 plus excellent benefits

Central Milton Keynes, office based.

Working Hours: Rotation of 8am-4pm and 2pm-10pm or 8am-5pm ONLY

As Service Desk Engineer, you will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's.

You will be responding to variety of customer and internal incidents and service requests across Storage, Network, Virtualisation, Back, DR and Microsoft technologies.

You must have the ability to communicate effectively with clients and manage technical queries in line with the customer.

As Technical Services Engineer, some of your duties will include:

• Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
• Manage your daily schedule by working through service dashboards and prioritising tickets.
• Performing initial triage and actioning initial actions for Service.
• Communication with customers as required; keeping them informed.
• Identify trending and patterns to initiate Problem Management
• Creation of Training manuals

What are we looking for?

• 12 - 18 months minimum in an IT Service desk position or time in a technical support role essential.
• In-depth and current knowledge of computer programs and hardware
• Excellent interpersonal, oral, and written communication skills
• Can do attitude and willingness to collaborate, team player mindset.
• Excellent organisational and time management skills

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.