Service Desk Associate (Basingstoke)

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Service Desk Associate

Location: Basingstoke Head Office

Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.

As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.

In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found.

Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia.

Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours.

We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between. We will also support you with an additional shift allowance, paid throughout the year.

What we look for

• Previous experience in a service / help desk environment would be ideal, but not necessary
• Previous experience of extended hours shift patterns, or an open-minded approach and willingness to work within such a team
• Strong attention to detail
• A friendly, engaging and pragmatic approach to your work
• Enthusiasm to learn new & niche support technologies

The role may be subject to enhanced references and vetting

What we offer

• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• Able to forge strong working relationships with users around the globe, from Hong Kong to LA (and everywhere in-between)
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits

Would you like to join our team? Please send your CV, together with your availability to interview and salary expectations.