Service Desk Anlayst

Posted 9 March by Reed Technology Featured
1st Line Service Desk Analyst - up to £23,000 - Birmingham

An excellent opportunity to provide first contact point support on all aspects of the business systems, applications and hardware used by all levels of users across the organisation.

The Ideal Candidate will have:
Experience of dealing with issues via telephone, email and in person
Broad understanding of hardware including Thin Clients, Windows Laptops, Printers, Android Tablets and Smart Phones

Service Desk or Desktop Support level experience
Knowledge of use and support of Citrix
Cisco IP telephony
In depth knowledge of Microsoft operating systems and applications

Qualifications and Training:
5 GCSEs (A-C)/GCSEs or equivalent including Maths and English
Computing qualifications, e.g. O/GCSEs, A levels, BTEC ONC, BTEC
HNC or equivalent
ITIL Foundation V3

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Understanding of Thin, Windows Laptops, Printers, Android Tablets, Smart Phones?
ITIL Foundation V3?

Reference: 34648057

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