Service Desk Analyst

IT Service Desk Analyst

Are you an IT Service Desk Analyst looking for a new challenge?

Are you seeking a permanent IT opportunity offering excellent training?

In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st line support for all technology systems.

Are you looking for a great work/life balance?

Hybrid working is on offer at this forward-thinking firm, offering you the chance to work from home 2 days per week!

Your responsibilities:

Being the first point of call for all IT-related support and providing remote technical support for computer applications and hardware:

• Office 365
• Microsoft Teams
• Windows 10
• Active Directory
• Exchange
• iManage

Your skills:

• 1 - 3 years’ experience within an IT Service Desk or phone-based customer service role
• Excellent troubleshooting skills, with a demonstrable knowledge of hardware such as laptops and mobiles.
• Excellent communication skills and a good understanding of working in a high pressure environment.

Monday to Friday, 9.30am-5.30pm shift

If this sounds of interest, hit APPLY now!