Service Desk Analyst

Service Desk Analyst

***PLEASE ONLY APPLY IF YOU LIVE WITHIN COMMUTABLE DISTANCE OF SOLIHULL*** 

Hybrid

We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects.  As well as this you will also be responsible for incident management of high priority calls and the management of the End User Computing estate. 

Role Responsibilities:

•    Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA’s

•    Logging Calls and actions to agreed standards

•    Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required..

•    Adherence to change control procedures.

•    Liaising with 3rd parties.

•    Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal.

•    Ensuring sufficient cover for the service desk during supported hours

•    Involvement in projects / requests.

•    Remote support visits to STBG sites

•    Monitoring infrastructure status and performance.

•    Documentation of IT Systems, processes and procedures

•    Keeping up to date with current technologies

Skills required:

•         IT Support experience or equivalent

•         Experience and a minimum foundation knowledge of –

•       MS Windows & 365 Suite

•       Windows Server 2016/2019/2022

•       Windows 10 & 11

•       Networking to include TCP/IP, routing, DNS, DHCP etc

•       Apple iOS devices

•         Sound knowledge of computer hardware

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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