Service Desk Analyst

Devonshire Hayes have partnered with a Leading London Market Insurer client to help them secure an Service Desk Analyst.

Your key focus in this role will be that of providing 1st / 2nd level support through taking calls and handling the resulting incidents or Service Requests via the Service Now, supporting offices internationally as well as in the UK.

You will be tasked with the following:

• Monitor the Service Desk system, identify the priority level of the Service Desk requests/calls received and solving issues or reallocating to colleagues/raising with senior members of the team where applicable. It will also include configuration of all P.C.’s/Laptops/Surfaces used within the group, all Printers used within the group, Mobile Devices within the group
• Ensure that Backups are performed daily on the servers in your principle office.
• Ensure that all office hardware is maintained to a good working standard
• Ensure that the support tasks within Group IT are carried out in a professional and timely manner.
• Utilising the Service Desk system to effectively log the nature of support queries / manage workload and prioritise support tasks according to service levels set by the business.

To be successful in this role, you should:

• 3+ years' experience in a similar role
• Advanced knowledge of O365
• Knowledge of Active Directory and MS Exchange / O365 suite of products
• Knowledge/background of working with computers
• Insurance background is beneficial