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Service Desk Analyst

Posted 26 February by Hays Specialist Recruitment Limited Easy Apply Ended

Service Desk Analyst - Permanent Position - £26,000-29,000.

Your new company

My award winning client has been established for over 40 years and is a house hold name, employing circa 1,000 people across the UK. The organisation dominates an impressive 70% of its market niche and is listed on the London Stock Exchange. Turnover in 2016 was circa £100,000,000 and the organisation has ambitious growth plans to double in size.

As a national leader within their sector my client offers its expanding customer base a variety of exciting, sector related products and services. Due to organisational growth my client is actively seeking an experienced Service Desk Analyst to join their team based out of their impressive Dorset offices.

Your new role

Your primary function is to provide both 1st and 2nd level support through managing incoming calls and using the incident management and request fulfilment processes to handle the incidents in line with Service Desk objectives.

You will be required to be provide flexible support within your role, actively troubleshooting and resolving issues associated with software and hardware, for both local and remote customer environments.

You should also be capable of supporting your large customer base in all aspects of IT use and provide an efficient IT Service.

What you'll need to succeed

You must be able to present a strong understanding of the processes which provide a support service within the IT Helpdesk. This includes having experience supporting laptops, desktops and mobile devices and the knowledge to work with Windows Server Operating Systems, Microsoft Exchange 2013 and Office 365.

You must also have a good understanding of supporting network services and be responsible for any network connectivity issues. You should be able to communicate at all levels and work effectively as part of a dynamic team, prioritising workloads and functioning well in a highly pressurised environment.

What you'll get in return

You will become a valued member of a highly functioning support team with the chance of career progression in your new role. You will have the opportunity to liaise directly with both support desks above and below you, sharing knowledge and widening your skill set. You will receive a competitive salary package amongst excellent benefits.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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