Service Desk Analyst

Posted 9 April by UK Shared Business Services

Service Desk Analyst

UK Shared Business Services Ltd


Salary £22,238


Closing date: 22nd April 2018

About us

At UK Shared Business Services Ltd (UK SBS), our purpose is to support our clients by allowing them to focus their resources on doing what they do best. We do this by providing the following range of professional business services to our clients including Information Technology.

Our clients include the UK’s seven Research Councils (RCUK), the Department of Business Energy and Industrial Strategy (BEIS) and Partner Organisations.

At UK SBS we offer a great employee benefits scheme including 28 days holiday rising to 30 days after two years’ service, as well as a generous pension scheme and family friendly benefits.

About the role

As a Service Desk Analyst, your primary focus will be on providing effective, customer focused and efficient IT services to our customers, ensuring best practice and customer relations.

Your duties will include:

  • to receive and handle requests for support, service or information for local IT systems and UKSBS applications, with an approximate customer base of 18,000, following agreed procedures

  • promptly allocate unresolved calls and monitor progress according to service level agreements

  • maintain appropriate records within incident management systems

  • assist with IT hardware and associated equipment installations and support

You will liaise with other advisers and specialists to build and maintain good relationships and work on cross-service activities, while working closely with other ISS teams to ensure a seamless IT service is provided.

About you

You will be educated to GCSE level or equivalent and have good knowledge of relevant IT industry standards and trends. You will have worked in an IT Service Desk environment before, supporting PC systems including interactions between systems over a network.

You will possess excellent written and oral communication skills and be able to establish relationships and maintain contacts with people from a wide variety of backgrounds and at all levels of the organisation.

An ITIL Foundation Certificate is desirable.

How to Apply

UK SBS is an equal opportunities employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

Please note when you click apply now you will be directed to our jobs board where you can see the full description and submit your application.

The closing date is 22nd April 2018.

Reference: 34006766

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