Service Desk Analyst / Southampton / £18,000 - £22,000

Posted 6 April by Opus Recruitment Solutions Ltd Easy Apply
Service Desk Analyst/ Southampton / £18,000 - £22,000

Commutable locations: Southampton, Eastleigh, Winchester, Fareham, Romsey

Key Skills: Windows 7 / 10, Active Directory, Exchange, Customer Service, Excellent communication, 2nd line support

Company profile:

My client are a small firm within the professional services who have grown rapidly in the last 12 months, due to this growth they are looking to make a number of hires including a Service Desk Analyst to join there established service desk team.

Main Responsibilities:

- Ensure that all customer requests are recorded accurately and with a high level of detail using the Service Desk call logging software. All actions undertaken to resolve or escalate these requests will also be recorded accordingly
- Using remote access tools, detect, diagnose and where possible resolve a high level of 1st line customer issues and service requests remotely therefore reducing the requirement to travel to site and subsequently increase efficiency
- Monitor the IT Service Desk mailbox and call queue, responding to queries as appropriate in a timely and efficient manner
- By adherence to escalation procedures, promptly escalate unresolved issues and requests to 2nd / 3rd line support teams within IT and externally in a timely manner
- To support desktops, laptops, peripherals and systems in accordance to their SLA
- Configuration and resetting of network access accounts whenever required
- Undertake other duties that are considered to be within the general scope of the post, as required by the Frontline Services Manager

Key Skills:

- Microsoft Windows 7 Operating System
- Microsoft Office 2010, especially Word and Outlook
- Service Now helpdesk system
- Active Directory
- Internet Explorer
- VPN and wireless connection
- Cisco IP Telephony
- Working knowledge of HP desktop and laptop hardware troubleshooting
- Network Printing and Multi-Function Printers

My client is reviewing C.Vs this week, to be considered or to find out more information please get in touch either by email or to my direct line.

George Aldridge –


Reference: 34842062

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