Service Desk Analyst remote w/occasional travel to Solihull

Your new role
As a 1st line service desk analyst, you will be required to deal with 1st line support tickets. You will be acting as the first point of contact for queries and technical issues via phone, email, diagnosing and resolving hardware, software, and network problems for end-users in a timely manner

What you'll need to succeed
Experience monitoring and maintaining tickets on an IT helpdesk / IT helpdesk support
Supporting the IT team in resolving hardware, software and network issues
Managing, prioritising, and documenting incoming questions and support requests by phone, email & chatResolving technical issues quickly and efficiently Installing and configuring necessary software and meeting end-user needsEscalating any serious problems to relevant departments and teamsEnsuring optimal network performance

What you'll get in return
£150 per day (inside IR35)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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