Service Desk Analyst Apprentice

About the employer

Eclipse Wholesale, are a multi award winning Channel focussed business technology service provider, specialising in Business Connectivity, Business Mobiles and Cloud Communications. We are a people-focused business, with a quest for continuous development both personally and professionally, we are passionate about creating the right environment, empowering our people to work hard and deliver outstanding results but also have some fun along the way.

To support Eclipse Wholesale's strategy and growth plans, we are now recruiting for a Service Desk Coordinator Apprentice who will work within the Service Desk team. The Apprentice will be part of the Customer Service Desk responsible for overseeing the day-to-day delivery and service of telecommunication products.

What you will do in your working day

• Placement of all order types on Supplier Portals.
• Managing day-to-day issues associated with the services provided to the customer.
• Providing updates on existing provisioning and maintenance queries
• Managing communications from customers and suppliers
• Accurate input of order details onto all systems.
• Co-ordinate jobs/ arrange engineer visits.
• Raise and resolve provisioning escalations and faults.
• Schedule and action all tasks to completion within specified timescales.
• Follow all procedures and deliver high a level customer satisfaction.
• Work towards set KPI’s, goals and objectives.
• Ensure systems are kept fully updated for each action and point of customer contact.

You will work towards the Level 3 Data Essentials standard with Eclipse.

Requirements and prospects

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Organisation skills,
• Problem solving skills,
• Team working
• Work at a fast pace
• Multitasking

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Additional information:

• Salary  - £17,000 per annum
• Monday - Friday 9am – 5pm with 30 minutes lunch, 37.5 hours per week
• Tech Purchase Scheme Workplace Pension Scheme
• Annual Leave Entitlement (increasing with length of service)
• An additional day off on your birthday
• Discretionary Sick Pay
• On-Site Parking
• Social Events
• Workwear

Future prospects: 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!