Service Desk Analyst - 2nd Line

Posted 5 April by Brookes Resourcing Limited Easy Apply

Passionate about solving customer issues and learning new technology? Keen to work in an environment that offers progression and development, where you are supported to achieve your career aspirations? If so, please read on.

Working within a Managed Services environment, customer service is key. The ability to juggle a range of priorities is also important, and having to learn new technology quickly is part of the job. At times, the role can feel pressured and fast paced, but in return, you reap the rewards of achievement, investment in your learning and excellent employee benefits.

Working in ticket/problem resolution and also supporting projects, the 2nd line analyst will work with the following technologies - WinServer 2008/2012, Windows XP, Office 2007/2010, Active Directory and Exchange administration and networking. In addition to offering experience within these technologies, you may also have worked with one or more of the following - WDS, Group Policy, Security or Scripting.

Brookes Resourcing is operating as an employment agency.

Required skills

  • Active Directory
  • Customer Service
  • Microsoft Exchange
  • Windows Server
  • 2nd Line

Reference: 34839125

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