Service Designer - Permanent

Service Designer - Permanent - up to £56,000

We are looking for a Senior Service Designer to join our clients in the public sector on a permanent basis. This role will be key in establishing service design as a capability within the company.

Key Responsibilities:

• Develop existing service blueprints and journey maps to provide direction for new and improved customer journeys and the underlying technology, processes and support needed to deliver customer experiences.
• Provide assurance for the design and research work delivered by external partners.
• Conduct research and analyse data within existing services, identify root causes for that failure and collaboratively create solutions to address issues.
• Support Service Design Manager to build a wider organisational understanding of Service Design

Requirements:

• Stakeholder engagement including experience in engaging with a range of disciplines and gaining buy in
• Experience in leading analysis and synthesis of outputs from workshops
• Agile delivery and Agile practices
• Deep knowledge of Service Design - service maps/blueprints, customer journey mapping, UX and CX
• Ability to develop high-level service prototypes
• Good facilitation skills and ability to bring a team together

The role:

• Permanent, full-time
• Hybrid working in London
• Paying up-to £56,000 + generous pension contributions!

Please apply below if you're interested!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.