Service Designer / BPSS

Location: London / remote

Clearance: SC clearable / BPSS

Rate: INSIDE IR35

Duration: 6 months

We are looking for a Service Designer to join an agile team on the Digital Transformation of Screening programme.

The role will involve:

• Designing concept journeys, blueprints and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
• Facilitating the collective understanding of the end-to end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
• Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
• Embedding design practices within organisations to create a sustainable approach to service the needs of the user;
• Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
• Analysing, consolidating and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives;

Essential Technical and Professional Expertise

• 1+ year of client facing experience in a Service Design role in a Public Sector organisation (post education)
• Experience of planning, scoping, conducting analysis and communicating Service Design throughout the Agile product development lifecycle
• Experience of planning and facilitating workshops to reach a specific outcome
• Experience of working within an Agile scrum team (working across Designers, Product Managers, Developers, Business Analysts and other Researchers)
• Ability to convert a single or a group of research findings into specific prioritised recommendations
• Ability to use tooling that supports the creation of service design artefacts

Preferred Expertise

• Experience of working as a Service Designer against the Government Digital Service framework
• Experience in using the following tooling: Jira, Confluence, MS suite, Mural and Figma