Service Coordinator Nights / Fault Coordinator

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Do you have strong communication skills? Have previous customer service experience? Enjoy working in a team environment? These could be the perfect fit for you!

Adecco Recruitment are currently seeking Services Coordinators to join one of our prestigious clients based in Poole, Dorset. We currently have a position available to work the day shift and the night shift. These are temporary roles for initially 6 months with the possibility of going permanent. Once you've had full training, you will have the opportunity to work Hybrid.

Hours:
Shift: Nights 7.30pm -6am Mon Thursdays + 4.30pm - 9.30am weekends (1 in 4)

Pay: Nights: £15.68 Per hour

Job Purpose:

This role is responsible for the effective handling of faults in line with customer's contract requirements. working on a prestigious and essential availability-based traffic signal maintenance contract.

You will be expected to develop an expert understanding of our customer's requirements and support a Field Services team, contributing towards the long-term development of the Service Operations Centre and helping to establish our department with both internal and external customers.

The role is responsible for:

* Telephony and e-mail correspondence.
* Intelligent allocation of faults to Field Service engineers including those that are time sensitive and urgent to maximise output and limit travel, also ensuring that faults are dispatched to an appropriately skilled engineer.
* Ensuring that all faults are reported, and information appropriately checked to support high levels of operational productivity.
* Managing attendance feedback from our clients Field Service engineers and ensuring this is recorded on the customer system accurately in line with contract requirements.
* Optimising contract performance by liaising with various third parties to ensure faults are appropriately managed.
* Liaising with our clients customer to deliver their contract requirements.
* Escalating risks or issues to a Senior Field Coordinator or the Service Delivery Manager

Skills & Experience:

* Advanced verbal and written communications skills.
* A high level of attention to detail, critical thinking, and the ability to remain composed when managing multiple tasks and working under pressure.
* The ability to work independently and take ownership of tasks and incidents until completion.
* The ability to build effective working relationships with colleagues & customers.
* Self-motivator, able to demonstrate good initiative.
* PC / Laptop literate, experience of working with M365 applications such as Word, Excel, Outlook, and Teams is preferred
* Experience of working in a team environment is essential.
* Previous administration, customer services or co-ordination experience is desirable.

If you feel these positions would be of interest, please apply using your most up to date CV. If you do not hear back within 5 working days, please assume that unfortunately on this occasion your application has unsuccessful.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy