Service Controller

Market 36 Recruitment are currently recruiting for a Service Controller for our client based in Farham on a 12-month FTC (maternity cover).

The successful candidate will be Responsible for co-ordinating service engineers from the allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.

Roles & Responsibilities:

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
• Input Timesheets on a daily basis.
• Chase the customer for order numbers on all work that is not covered by warranty.
• Keep constant communication with the customer to give them updates on all live breakdowns.
• Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety.
• Create estimates when additional work is found and send to the customer within 24 hrs.
• Send over final costings for all retail work.
• Invoice all retail work that has been completed.
• Resolve all customer invoice queries.
• Answer incoming calls into the office and log breakdowns.

Experience, Knowledge & Qualifications:

• Effective team player, aware of the value and importance of working well and closely with colleagues.
• Awareness of team workloads.
• Ability to prioritise and focus on answering incoming calls quickly and effectively.
• Time management skills.
• Ability to work under pressure.
• A good understanding of customer service procedures, policies and best practice.
• A 'can do’ attitude and willingness to try out new ideas.
• A willingness to help both internal and external customers.

Working hours are Monday - Friday 42.5 hours weekly.

In return our client offers a salary of £27,000 per annum.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.