Service Charge Supervisor

Are you a diligent and well-organised Service Charge Supervisor seeking a rewarding opportunity within a purpose-driven organisation? Are you eager to apply your expertise in service charges to make a meaningful impact on society's most vulnerable? Do you aspire to lead and empower a team of Rent & Service Charge Assistants to excel in their roles? If so, keep reading!

Robertson Bell is thrilled to announce our collaboration with a socially responsible housing provider as they seek a dedicated Service Charge Supervisor to join them on a permanent basis. Don't miss this chance to lead a dedicated and motivated team of service charge professionals while contributing to the betterment of the local community.

In this Service Charge Supervisor role, you will:

• Oversee the service charge setting process, ensuring compliance with relevant legislation and policies to guarantee accuracy and adherence to standards.
• Provide leadership to a team of three Service Charge Assistants, conducting regular team meetings, facilitating 1:1 sessions, and conducting performance appraisals to support their growth.
• Implement and maintain controls across various areas within the team, including estimating costs, tracking actuals, and ensuring the accuracy of all systems and documentation.
• Champion continuous improvement initiatives within the team, proactively identifying and addressing areas for enhancement in systems and processes.
• Lead the implementation of an automated service charge module onto the Housing Management System.

Located in Birmingham, the successful candidate will enjoy a hybrid working arrangement, with the flexibility to work remotely for the majority of the week. Additionally, you will receive a competitive annual leave allowance, a generous pension and enrolment in an employee discount program.

The ideal candidate will:

• Possess a strong understanding of service charges and demonstrate practical experience in setting them.
• Have a proven track record of effective team leadership, with experience managing small teams.
• Exhibit proactive initiative and maintain a positive work attitude.
• Ideally, have prior experience within the social housing sector, although candidates from private housing organisations are also encouraged to apply.
• Be knowledgeable about relevant legislation and policies governing service charges.

If you are interested, we encourage you to submit your application below. Please note that CVs are reviewed regularly, and the position may close early.