Service and Aftersales Coordinator

Service and Aftersales Coordinator

£28,000 - £32,000 + Excellent Training & Development

• Working for a market leader in the pharmaceutical industry.
• Award winning business for employee engagement and personal development.
• Given good autonomy and flexibility.
• Remote working.
• Opportunity to put your own stamp on a new department, possibility to grow a team.

Our client is part of a prestigious global engineering group and are considered as the market leader in the design and development of bespoke equipment for the pharmaceutical industry and have a very established and significant customer base. The culture really is unique, it's the sort of business where you walk through the doors and everyone is welcoming and eager to help, a very warm and professional environment.

As a Service and Aftersales Coordinator, the purpose of this role is to support the service engineers planning work, working closely with external and internal stakeholders, supportinh with quotations and the development of the department. This is an opportunity that could offer good progression into a senior or management role.

To be right for this assignment you will need to have the following background:

• Reviewing engineer reports, preparing quotations and liaison with customers.
• Ensuring that great communication and a high-quality service is delivered at all times.
• Working with the engineering team as and where appropriate to gather information to inform the quotations process.
• Monitoring and following up quotations and chasing purchase orders for work from our customers.
• Ensuring customers are kept informed about the service that we are providing at all times.
• Logging all jobs and information relating to quoted works on our CRM system.
• Dealing with customer enquiries either on the telephone or via email

Person Requirement:

• Excellent Communication Skills both face to face and other the phone
• Ability to develop productive and positive working relationships across all levels of the business.
• Great organisation and time management skills
• IT Competency in MS Office Suite
• Clean UK Driving Licence.

If you feel this could be a good fit for you and you would like to hear more, please don't hesitate to call James Taylor on for a confidential conversation.