Service Advisor

Service Advisor

Location: Preston, Lancashire

Salary: Basic £25,200 (OTE £32,600) + Excellent Benefits

Job Type: Full Time, Permanent, Monday - Friday

The Client:

Our client is a prominent automotive services provider, providing new and used cars at great price.

The Role:

As a Service Advisor, you will handle customer service and repair needs, document vehicle details accurately, optimise workshop capacity, and conduct recall procedures according to manufacturer guidelines.

Duties:

• Handle customer service and vehicle repair needs efficiently and courteously.
• Maintain department standards and promptly address customer complaints.
• Provide estimates and liaise between customers and technicians.
• Ensure proper invoicing and payment processing.
• Maintain customer files and warranty documentation accurately.
• Plan workshop capacity with the team and adhere to Manufacturer’s guidelines.
• Ensure compliance with safety regulations and company policies.
• Supervise staff and maintain a pleasant customer area.
• Document repair orders accurately and obtain necessary approvals.

Requirements:

• Previously worked for 2 years as a Service Advisor or in a similar role.
• Stay updated on warranty procedures and documentation.
• Maintain knowledge of warranty, customer care, and manufacturer's information.
• Familiarity with computerised recording procedures.
• Hold a driver licence and UK work authorisation.
• Completion of relevant manufacturer training courses.

Shift:

• Monday to Friday 8.00am to 5.30pm
• 1 in 3 Saturdays 8.30am to 12.30pm.

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• On-site parking

Apply now for this exceptional opportunity to contribute to a successful automotive dealership and advance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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