Ford Stoke are recruiting! We are looking to recruit an experienced Service Advisor to join our growing dealership. We have an existing team in place who are determined to deliver the high standards of service our customers deserve and we invite you to be a part of our team.
About the Role
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
We are looking for an exceptional individual who is able to demonstrate a successful track record in a customer-facing role. Previous experience as a Service Advisor is preferred but not essential. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
If your application is successful, we will need to complete pre-employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
What you can expect
In return if you are successful you can look forward to on-going training opportunities, career progression, share incentive plan, Colleague discounts on a wide range of products and services and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.
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