Vertu Motors operates a nationwide chain of franchised motor dealerships offering sale, servicing, parts and bodyshop facilities for new and used car and commercial vehicles. At Vauxhall Crewe we are committed to providing customers with first class customer service and our well trained and knowledgeable staff are on hand to deal with any queries customers might have. We are looking to recruit a Service Advisor to join our outstanding team.
About the Role
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
Ideally, you will have experience of working within a similar role within the motor industry but this is not essential. You will need to be customer focused, organised, able to multi task and manage a busy workload. If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
What you can expect
The successful candidate can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.
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