Service Administrator Assistant

Services Administration Assistants

My client is a leading and local charity, that raise money to provide services for local communities. Due to continued growth, they are currently seeking Service Administration Assistants to join their team in Belfast on a Full-Time and Part-Time basis.

Full-Time, Permanent Positions (35 hours per week).

With an hourly rate of £12.49 - £12.91 per hour (dependent on experience).

Job Role:

You will be working within a leading team, responsible for providing a high-quality clerical and reception support for the company’s services.

Essential Criteria:

• A minimum of 1 years’ experience of working in a busy office environment, providing clerical, administrative and Reception support.
• 5 GCSE’S including English grade C or above (or equivalent).
• IT proficient with a high level of experience of data input and use of Microsoft Office packages, in particular Excel and Word.
• Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels.
• Ability to manage and prioritise a busy workload.
• Ability to work as part of a team as well as your own initiative.
• Available and flexible to work hours to meet the needs of the role (including evenings and weekends – excluding Sunday).
• Hold a full, current driving license, with business insurance and be willing to drive either a company vehicle or own car as scheduled on a carpool rota. Must have access to the use of a car or some other appropriate form of transport to carry out the duties of the post in full.

Main Duties and Responsibilities:

• Provide clerical and administrative support for in-house clinics.
• Provide reception cover using the switchboard, as well as greeting users and visitors and making them feel at ease and welcome to the service demonstrating excellent customer care skills.
• On rotation provide reception cover, maintaining contact, greeting users and visitors and making them feel at ease and welcome to the service demonstrating excellent customer care skills.
• Deal with enquiries from and provide information and guidance to clients and the general public, passing queries to the appropriate person.
• Ensure the provision of relevant information for the Client Information Database (CID), maintaining and updating CID using the bespoke appointment system. Provide reports and statistical information for internal Audit’s and KPI’s.
• Provide administration assistance to the clinics.
• Assist Consultant Radiologists and qualified Reading Radiographers with the administrative process required whilst reading mammograms.
• Deal with enquiries around client appointments and referrals from GP’s and hospitals.
• Assist the administration team in completing paperwork and maintaining accurate medical records and efficient filing and administrative system as required including administration follow-up systems and processes following service provision.
• Provide cover for evening and early morning clinics when required.
• Ensure all services are effectively promoted in line with Services Marketing and PR Strategy – social media.
• Create and maintain information databases and to assist with the administration around services PR to include photocopying, mail shots, and the production of posters and flyers.
• Minute interdepartmental meetings and provide other administrative needs as required.
• Adhere to Health and Safety and control of infection policies and other guidelines and procedures.