Job Title: Senior Waiting Staff

Location: The Oren, Hampstead NW3 7BY (part of the Elysian Residences portfolio)

Salary: £29,000 per annum, plus tips & service charge. Includes pension, medical benefits and 50% staff meal discount at all Elysian Residences.

Job Type: Rota system shift pattern

About the role:

We are seeking experienced and professional Wait Staff to provide exceptional service by serving meals and drinks to our valued residents and guests. Your primary goal will be to ensure customer satisfaction and enhance our establishment's reputation through your excellent customer service skills.

As a Wait Staff member, you will be responsible for welcoming customers and guests, taking orders accurately, delivering orders promptly and efficiently, and addressing any customer inquiries or concerns. You will also collaborate with the kitchen staff and management team to ensure smooth operations and maintain high standards of cleanliness and service.

To succeed in this role, you should have a friendly and outgoing demeanour, excellent communication skills, and the ability to work well under pressure. Prior experience in a similar position and knowledge of food safety regulations are preferred.

Join our team and contribute to creating memorable dining experiences for our patrons while upholding the reputation of our establishment.

Duties and Responsibilities:

• Show customers to their seats and present our variety of menu options
• Advise on the best food and drink choices for each customer and answer questions
• Take orders and deliver them to the table deftly and accurately
• Attend to the tables and guarantee compliance to cleanliness standards
• Check the quality of the final servings and resolve any issues
• Deliver checks and accept payment
• Work with other staff as a team
• Work diligently to achieve outstanding service quality

About you:

• Proven work experience as a Server, Wait Staff Member
• Ability to build relationships with colleagues and customers and ensure mutual satisfaction
• Customer-oriented and planning skills
• Working knowledge of POS system
• Outstanding people skills
• Patient and friendly with demonstrated experience in problem solving
• Good physical condition
• High school diploma; food safety training will be a plus

Benefits:

• Pension
• Medical Benefits
• 50% staff meal discount

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of Lead Server, Head Waiter, Senior Service Associate, Dining Room Supervisor, and Senior Restaurant may also be considered.