Senior Service Desk Analyst

Posted 12 April by Reed Technology Easy Apply Featured
An exciting opportunity has arisen for an experienced 2nd line support analyst with demonstrable knowledge of scripting and automation. You will be working for a Times Best Company to Work for who operate across multiple geographies

Key Responsibilities
• Incident resolution
• Coach and mentor the Service Desk team to ensure timely resolution of service requests and incidents.
• Be a focal point of technical knowledge for the Service Desk.
• Work to improve communication and overall level of customer service.
• Communicate clearly with customers about Incidents and service affecting issues at all times.
• Support the Problem Management function in the root cause analysis of incidents.

Candidate Technical Skills:
• At least 3 Years’ demonstrable experience in an IT Support role (2nd line)
• Expert level knowledge of Windows 7 and Windows 10 as well as strong knowledge of Office 2010, Office 2016 and modern Internet Browsers.
• Experience working with Microsoft Server 2008, 2012 R2 and Microsoft Exchange 2010.
• Demonstrable experience in scripting and automation.

Personality match:
Intelligent
Enthusiastic
Long term career minded and ambitious
Experience of working within a large enterprise/corporate environment


Need to know

Shift pattern between 8-6pm
Paying up to £28,000 + benefits
Purpose built Creative IT space to work within
Recognition for hard work
Socialable company culture


This is an excellent opportunity if you want to progress your career! Please apply today to be considered 

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34152208

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