Senior Operations Manager

Cloud Recruit has partnered with one of the largest, national not-for-profit providers of care and support services. Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking a Senior Operations Manager with the expertise, commitment and values to make a real difference to the lives of older people with care and support needs?

We need a well-organised, professional and proactive Senior Operations Manager to lead and manage the delivery of high quality care and support to people living in Extra Care. You will be dedicated to the delivery of person-centred services which enable people to enjoy a good quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our team of 6 Registered Managers and senior staff. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies.

You will have experience and skills in contract management, quality assurance and performance management. You will demonstrate a commitment to re-ablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:

• Contract management and compliance.
• All aspects of quality assurance and monitoring.
• Driving service improvements.
• Ensuring provision of varied and vibrant activities at all services.
• Producing reports and collating data against KPIs.
• Performance management of the Registered Managers/Senior Team.
• Recruitment and selection of Staff.
• Disciplinary and grievance management.
• Investigation and follow up of concerns, complaints and suggestions.
• Assessment and allocation of new service users.
• Partnership working.

Requirements

• Relevant health or social care qualification.
• At least 4 years.supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs.
• A knowledge and understanding of dementia and common health related needs will be very helpful.

The successful applicant will be based in Tower Hamlets (6 services) and Wandsworth (1 service) and will travel across the Boroughs to provide oversight to 7 Extra Care Services. It will therefore be helpful if the applicant lives in Tower Hamlets or within easy commuting distance.

Hours: Full time - Based nominally on 37.5 hours per week, to be worked flexibly, including evenings and weekends, according to the needs of the service and service users.

Salary: Up to £65,000 per annum, depending on experience, current salary and qualifications.