Senior NOC Engineer

Bristow Holland have an excellent Senior NOC Engineer position working for an exciting nationwide organisation based in Cardiff with 3 days a week working from home.

Responsibilities:

• Manage, operate, and develop the network environment for retail and business customers.
• Act as an escalation point for employees and customer service operatives, as well as providing excellent customer service to retail and business service providers.
• Perform necessary change management minimising customer impact.
• Respond to outages and major incidents and follow incident management best practices.
• Provide a point of senior escalation for level 1&2 Engineers.
• Maintain and upgrade the Core network.

Key Skills:

Essential

• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF, MPLS).
• Familiarity with access control models and network security.
• Sharp troubleshooting skills
• Strong networking experience

Desirable

• Experience with GPON/FTTH technology, experience in a Telecom environment, knowledge of SIP.
• A strong ability to build maintain and troubleshoot MEVPN services.
• Incident Management.