Senior Network Support Engineer

Senior Network Support Engineer

Our client, a highly respected and specialist IT and telecoms provider are seeking an experienced Senior Network Support Engineer to join their Managed Networks function. This function provides 2nd/3rd line technical support for all customers that have subscribed to the clients Managed Network product range. The role specifically involves specialist support for networking technologies and the ideal candidate will hold proven experience within networking technologies.

Key elements of the role include:

To assist in the delivery of effective, timely and high-quality services and technical support to customers, network services and internal management systems.

Provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI’s & SLA’s

Engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to all Managed Network products and services.

Work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team

Preferred experience/skills:

• Experience with Cisco Routers/Switches
• Implementing and configuring routing protocols (EIGRP/OSPF/BGP)

This is a exciting opportunity to join a company with a reputation for consistently delivering high quality products and services who value their team and support and encourage development and progression

Relocation packages are available

Attractive salary and incredible benefits including flexible working