Senior IT Support Engineer

An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. 

We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need.

This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence.

This is an excellent opportunity to progress your career with a well-established company!

About Us

Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. 

You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success.

About The Role

As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills.

Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices.

Required Experience:

• MSP Experience (at least 3 years)
• Strong 2nd line technical skillset
• Microsoft 365 and Azure
• Web and Internet (DNS, DKIM and DMARC)
• Desktop Computing on both Windows and OSX
• AzureAD and local Active Directory management
• RMM tools (We use Ninja and ConnectWise)
• Experience with Cyber Essentials or other compliance audits

Required Skills:

• Excellent communication skills, verbal and written
• Experience with incident management
• Own a vehicle with a valid UK driving licence
• Patient, understanding and calm under pressure. Hard-working,/ honest and responsible
• Keen to learn and happy to accept feedback
• Good time-keeping and the ability to prioritise work-load

Desirable Skills:

• Microsoft Terminal Services, including brokers and gateways
• Citrix (delivery of Remote Desktops and Remote Apps)
• Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice)
• Basic understanding of CCTV and Access Control networking requirements
• Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH
• WordPress or HTML/CSS

Benefits:

• Health Insurance
• Gym Membership options
• Flexible Working
• Opportunity to work from home up to 2 days per week
• 20 days holiday plus public holidays

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.