Senior IT Support Engineer

Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities.

Package:

• Salary of £32k - £44k per annum depending on experience (plus an on-call allowance).
• A remote role with occasional visits to Penryn office
• Also working at customer premises so will need to live a commutable distance to be considered for the role.
• All equipment provided to perform duties.
• 25 days holiday plus Bank holidays
• Discretionary annual bonus of up to 10% of salary
• Excellent pension scheme
• Health and dental insurance / support
• Training and development support
• Many other great perks

Responsibilities:

• Supporting Microsoft Networks and Microsoft Cloud Services.
• Technical support and project work covering a wide range of products and services.
• Microsoft Server Operating Systems & Windows Desktop
• Microsoft 365 and Azure Active Directory
• Work towards gaining the Microsoft Certified: Enterprise Administrator Expert Certification.

Requirements:

• Minimum 3 years' experience suppporting Microsoft Networks and Microsoft Cloud Services
• Microsoft 365 and Azure Active Directory
• Experience working with Firewalls and TCP/IP Networking
• Virtualisation - Hyper-V
• Use of common backup and disaster recovery software
• Switching and WiFi
• Other valuable skills include IP Telephony / SIP / 3CX / Microsoft Teams - Direct Routing
• Valid UK Driving License.
• Strong communications skills are key and an ability to talk with customers at all levels with a good clear and friendly telephone manner.
• Reliable and able to work both with and without guidance.
• Able to explain issues and deal with customers with varying technical skills.
• Flexible and willing to learn new skills and share knowledge and mentor other technicians.
• Training provided and requirement to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year, and the client will cover the cost of the exams and training material.

Desirable:

• Endpoint Security including EDR / MDR / Zero Trust
• Microsoft Endpoint Manager and Policies (Intune)
• Microsoft Azure Infrastructure & Networking
• Dell SANs and Storage
• Hyper-V Clustering
• Sonicwall / Unifi / Meraki / HP Aruba
• DNS Filter / Sentinel One / KnowBe4 / Carbon Black / Application Whitelisting
• PSA and RMM Software Tools

For full details please submit CV.