Senior Field Service Engineer

Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently.

This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available.

75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire.

In return you will get

• Annual leave 33days (inc. 8 bank hols)
• 24/7 Free access to all courses on Udemy for Business
• 5% & 5% Pension.
• 4x Death in service
• Store discounts.
• Cycle to work.
• EV scheme (after 2 years’ service)
• Referral programme
• Free onsite parking

Duties & Responsibilities of the Senior Field Service Engineer:

• Always demonstrate excellent customer service, particularly when at client sites.
• Travel to and from client sites across the UK (flexible working and some overnight stays required)
• Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices.
• Deliver, install, and configure IT equipment at client sites.
• Troubleshoot and resolve issues in line with SLA.
• Provide basic training to end users on how to use equipment and systems.
• Be involved in system implementations and site deployments.
• Complete basic network cable and socket repairs.
• Demonstrate efficient management of own workload, working to strict deadlines.
• Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration.
• Ensure client related documentation is kept up to date.
• Liaise with 3rd parties for support as appropriate.
• Be responsible for own personal development.
• Work closely with the projects and scheduling team on all incident and project ticket progress.
• Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site.

What you will need to succeed as a Senior Field Service Engineer:

• Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101)
• Strong knowledge using, supporting, and implementing Microsoft applications.
• Working knowledge of and experience using Windows operating systems.
• Experience in cloud technologies such as Azure, AWS, and Google Cloud.
• Experience in virtualisation technologies - Hyper-V, VMWare, Citrix
• Microsoft 365 knowledge and experience
• A general understanding of IT networking.
• Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals.
• Ability to prioritise and multi-task efficiently,
• Ability to proactively problem solve and identify solutions.
• Basic understanding of GDPR and cyber security principles.
• Excellent verbal, written and listening skills. Exceptional time management skills.
• Demonstrable empathetic and confident demeanour. Always calm and reassuring.
• Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs.
• A self-starter with a "can do" attitude.
• Flexible and pragmatic, yet resolute and decisive. Logical thinker.
• Able to work well under occasional pressure.
• Excellent attention to detail.
• Work well within a team in a fast-paced environment.
• Hold a full clean driving licence.

If you are interested in finding out more about this position, please contact Daniel for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.