The Senior Customer Advisor will primarily focus on delivering excellent customer service within the insurance industry. The role requires the successful candidate to provide guidance and expertise to customers in order to best meet their needs.

Client Details

This company is an established player in the insurance industry. They pride themselves on providing top-notch services to customers and cultivating a supportive and engaging environment for their employees.

Description

• Provide expert advice and guidance to customers on insurance products and services.
• Manage and resolve customer queries efficiently and professionally.
• Ensure all customer interactions comply with industry regulations.
• Collaborate with the wider customer service team to deliver exceptional service.
• Identify opportunities to cross-sell products and services.
• Keep up-to-date with the latest industry trends and insurance products.
• Participate in training and development opportunities to enhance skills and knowledge.
• Maintain accurate records of customer interactions.

Profile

A successful Senior Customer Advisor should have:

• A solid understanding of the insurance industry.
• Exceptional customer service skills.
• The ability to work effectively in a team.
• Strong communication skills, both written and verbal.
• Proven problem-solving abilities.
• The ability to manage multiple tasks and priorities.
• Excellent attention to detail and organisational skills.

Job Offer

• A competitive salary ranging from £30k+.
• A comprehensive benefits package.
• An inclusive and supportive company culture.
• Opportunities for personal and professional development.