Senior Contracts and Service Coordinator

A newly created opportunity has become available within an amazing local business. This role will sit within the service side of the company and you will be responsible for a variety of tasks, including overseeing a team of 8 Administrators. Advanced Excel skills is a must, as well as the ability to come in and really hit the ground running with supporting the Service Manager, in order to drive the department forward as the company continues to grow.

What’s in it for you?

25 days holiday plus bank

10% employer pension contribution

Private healthcare - Excess paid by employer

Death in service x 4

Annual salary reviews

Annual bonus

Slight flexi working – You can do 8.30am to 5pm or 9am to 5.30pm

Role responsibilities:

• Manage the teams daily workflow, including training and development
• Driving and monitoring the service order process
• Review KPI’s for the team and make sure they are achieving the expected levels
• Customer liaison – Assessing their needs and then actioning as appropriate
• Producing monthly customer reports
• Support, train and upskill the team
• Responding to emails in the service inbox and responding within agreed SLA’s
• Preparing quotes
• Processing worksheets
• Manage stock adjustments
• Create contacts for Service Agreement
• Always be customer orientated and represent the company at a high standard

Candidate requirements:

• Strong customer service background, ideally within a similar role
• Good leadership skills
• Advanced Excel skills including Vlook ups and Pivot Tables
• SAP would be an advantage

This is a brand new role within the business so would suit candidates who are looking for something fast paced and a role where you are able to develop and grow within the position, you’ll really get out what you put in with this!!

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