Senior Client Service Delivery Specialist- Broker Support

Senior Client Service Delivery Specialist- Broker Support 

Do you want to be part of a new and exciting team?

Do you want to make a difference in your role and help us deliver outstanding service to our clients?

Then this is the role for you!

This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process

A usual day as a Senior Client Service Delivery Specialist will involve:

• Engagement with the broking teams and team leaders - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements including new business.
• Liaising with underwriters
• Using technical system and engaging with Offshore Partners to produce high quality policy documents / invoice requests for complex risks
• PPL integration work for MRC and MRCE
• Complex post placement query handling
• Provide SME technical placement advice to the Brokers as required.
• Mentor colleagues (including new joiners) providing support and additional training on the OneGBC process.
• Sharing best practice
• Presenting ideas on process improvements.
• Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.
• Representing CSD in certain GBC-wide technical Responsible for conducting technical slip reviews

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities.

This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.

You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills and experience that will lead to success

• High attention to detail.
• Ability to work individually and in a team.
• Relevance experience within US Casualty insurance industry preferred.
• experience / background of having worked with a US Casualty broker or underwriter being required
• Understanding of insurance risk and actuarial principle preferred.
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.
• Technical knowledge and an in depth understanding of the process from pre to post placement.
• Subject matter expert providing technical guidance and support to brokers on complex risks

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  

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