Senior 3rd Line IT Support Engineer

Senior 3rd Line IT Support Engineer - Hull - £40,000 to £45,000

Principal IT are working with a well known IT Business based in Hull. Our client pride themselves on providing a first class IT & Cyber Support. They are currently on the lookout for a Senior 3rd Line IT Support Engineer to join them on a permanent basis.

To be successful in this role they are looking for someone who can hit the ground running in a challenging environment. Your responsibilities within this role will include working alongside the 1st & 2nd Line Team to help resolve tickets and create content to help prevent and ease the future tickets. You will also be assisting with the Infrastructure/Field Team.

• Windows Server Environments
• Physical Server Troubleshooting
• Office 365 Backup Products

Essential Skills:

• A huge passion for IT and technology.
• Experience of being on a busy 3rd Line Support desk with experience of working with end users via telephone and email
• Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.),

• Virtualisation Products (Hyper-V & Vmware)
• Office 365 environments (Exchange, Sharepoint, Teams, Intune & Autopilot)

• Performing preventative maintenance on PCs, networks and servers as required including both Windows and Third-party update management.
• Installing, configuring, and troubleshooting network devices including switching, wireless, routers and firewalls.

• Active Directory/Azure Active Directory
• Windows 10/Windows 11 Troubleshooting
• Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies)
• Firewall Troubleshooting
• Network Troubleshooting (VLANs, DNS, DHCP)

The Package

25 days annual holidays plus bank holidays

Birthday off work

Excellent training opportunities

Fully funded social events

Medicash

How to Apply

If you are interested in hearing more about this Senior 3rd Line IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal IT Directly.

INDGH