Self-Drive Hire & Online Store Administrator

We have an exciting opportunity to work within a busy team for our thriving client based in Hatfield. The role is a Self-Drive Hire & Online Store Administrator working full-time hours (8am-5pm Mon-Fri with 30 minutes break), plus 2-3 Saturday mornings per month (7.30am- 12.00pm), which may be negotiable depending on the candidate. This role offers a salary of c£30,000, depending on experience.

Candidates must be able to work full-time onsite and have a full driving licence (minimum category B).

Duties include:

• Customer service duties
• Answering phones and dealing with bookings and enquiries
• Answering emails relating to bookings and enquiries
• Adding bookings to software (training given on software)
• Vetting customers for rental eligibility (training given on eligibility rules)
• Raising rental agreement paperwork from internal system
• Checking in & out vehicles with customers - reviewing damage
• Taking/refunding money with credit cards
• Raising invoices
• Processing, packing and dispatching online store product orders
• Assisting other team members as required - cleaning/delivering vehicles, collecting parts etc.

Skills and Experience:

• Previous customer service experience
• Strong administration skills
• Experience of working within the rental industry beneficial
• Excellent IT skills including Microsoft Office and internal databases
• Good verbal and written communication skills
• Must work Saturday mornings
• Must have a driving licence. Minimum Category B.

Full training will be given and will be based at Hatfield, but the successful candidate may be required to work at Hoddesdon.