What we do

Established in 1976, Room at the Top Recruitment has been offering a recruitment service for over 40 years. Located in Hoddesdon, Room at the Top has become a leader in assisting local clients as well as recruiting for clients in London and the Home Counties.&nbsp;
Independently owned, Room at the Top Recruitment is a proud winner of multiple &lsquo;Best of the Best&rsquo; Awards as Supplier of the Year. We have expertise in the following sectors:
<ul>
<li>Administration and Secretarial</li>
<li>Legal</li>
<li>Procurement &amp; Supply Chain</li>
<li>Senior Management and Executives</li>
<li>Industrial and Warehouse</li>
<li>Sales, Marketing and Communications</li>
<li>HR</li>
<li>Accountancy and Finance</li>
<li>Pharmaceutical</li>
<li>Graduates and Trainees</li>
</ul>

We have an exciting opportunity for a Technical Sales Account Manager to work and be part of a very ambitious and forward-thinking UK Manufacturer, based in Hoddesdon. This is a full-time permanent position offering a competitive salary. The working hours are 7am - 4:30pm Monday - Friday but this may be negotiable. This role requires processing of incoming sales enquiries, understanding technical information, overseeing designs, raising quotations and following quotations through to orders. Roles &amp; Responsibilities Understand customer needs and requirements Prepare sales quotations based on customer requirements - including understanding drawings/specifications Close sales and support the sales team in hitting monthly targets Utilize CRM system to log and follow up all quotations Establish and maintain lasting business relationships Providing world-class service in response times to quotes, queries and questions ensuring the customer has the best experience in the market every time through a consistently high standard in both content and speed. Forensic timely follow-up of quotes and opportunities to maximise every chance to grow sales whilst building rapport and goodwill with customers. Contacting existing, lapsed and new customers by phone or through online meetings on a daily basis to build rapport and increase their spending with a particular focus on our key product offerings. Evaluate, track, maintain, develop and grow spend of an existing group of customers and inbound sales leads to produce 20% minimum growth on your sales area. Skills &amp; Attributes Honesty, loyalty and integrity Previous experience of working within a technical sales role required Electrical industry experience beneficial Prior sales success Gregarious and outgoing Team player Strong negotiation skills Target driven, highly motivated self-starter Organized, methodical and accurate Ability to complete tasks without being chased Proven track record of managing high customer expectations and delivering results under time pressure working to tight deadlines Benefits Join company bonus scheme on completion of probation (6 Months)

Technical Sales Account Manager

Our client based on the outskirts of Ware are recruiting a Part-Time Warehouse Operative to join their friendly and busy team. This is a permanent position, however if candidates are available immediately this position is Temporary to Permanent. The successful candidate will be required to work 5 - 6 hours per day (i.e., 9am/9.30am - 2.45/3pm Monday - Friday) Term time only. The role offers an attractive hourly rate of 11.44, plus good benefits including a generous company bonus scheme. Due to the location of our client, candidates must have their own mode of transport. This is an exciting time to join this expanding company and is an ideal role for someone already working in a warehouse environment. Their mission is to deliver the right product, on time at the right price whilst demonstrating the company’s core values. Warehouse Operatives are at the heart of what the company does…from the moment an order is placed to the moment it is in the customer’s hands - it will be your job to receive, pick, create, pack, sort and ship parcels. You’ll be expected to work to the highest standards to make sure the company exceeds customer expectations. Benefits package Competitive salary (Inc. a results-based company bonus scheme) Free on-site parking Company pension Free Lunch Employee discount Flexible schedule Sick pay Wellness programmes Experience Forklift experience desirable Use of common warehouse management software Tasks &amp; Responsibilities It will be your job to receive, pick, create, pack sort and ship parcels. The job includes (but not limited to) the following responsibilities: Offloading goods from vehicles or sorting. Bringing items into the building and checking what has been received from suppliers. Placing stock in a specific place until they are ordered by a customer. Production: applying logos (heat transfer &amp; embroidery) onto garments, bespoke kit packing and assembling of some products Picking: selecting items for a customer order. Packing: packing the items to be shipped to a customer Shipping: preparing freight for dispatch and loading vehicles. Clean &amp; tidy: working together to ensure the warehouse environment is clean and tidy and a safe place to work in. You may also be given additional or different tasks as part of your day-to-day job. About You You'll bring: A strong work ethic, attention to detail and the ability to meet targets in a fast-paced environment. A true commitment to customer service to help deliver a first-class customer experience.

Part-Time Warehouse Operative

This is an exciting opportunity to work as a Team Leader to the Internal Key Account Sales team. You will be required to lead a small team and provide guidance in growing the company sales. The Internal Key Account Team provides sales administration support to the Corporate Development Manager. This is a busy sales and customer service department on the front line, maintaining and growing the company brand in the construction marketplace through a deep and wide targeted approach to Account Management. The successful candidate will be managing and contributing to providing world class service in response times to quotes, queries and questions ensuring the customer has the best experience in the market every time through a consistently high standard in both content and speed. The role is a full-time permanent position working onsite at our clients office located on the outskirts of Ware from 8am - 5pm Monday - Friday. This position offers a salary of 35,000, OTE 40,000 - 45,000. Due to our client’s location, candidates must have their own mode of transport. Responsibilities and Duties include: The job involves: Leading a team of Internal Key Account Managers proactively driving growth and profitability across all their sales areas and your own. Overseeing and managing the change from reactive email based communication to an enthusiastic proactive phone based contact strategy in account management, business development, lapsed customer revival and new business opportunities Creating chances for sales in real time through the team phoning regular spending customers and asking for orders - moving the sales dial on the day, over and above what usually comes in. Monitor your team to get them working seamlessly with their CDM to evaluate , track, maintain, develop and grow spend of an existing group of customers and inbound sales leads to produce 20% minimum growth as a &quot;business within a business&quot; team. Aligning and standardising work methods and procedures across the teams to drive consistency of service level and customer experience Developing existing/new systems and procedures to support consistent world class service in response times to quotes, queries and questions ensuring the customers have the best experience in the market every time. Promote and drive a policy of &quot;first contact resolution&quot; Ensuring forensic timely follow up of quotes and opportunities. Create mutual trust and confidence between CDM’s and respective KAM’s Create a high performance team through individual engagement, motivation, training, appraisals, PIP’s and various other management tools/methods to give each team member confidence and accountability to perform consistently to the required standard Accurate, on time reporting on key agreed metrics Join the Leadership team promoting a positive performing culture and supporting the vision of the Directors Full implementation of Numerik CRM system with KAM’s using it for all tasks, follow ups, opportunities and sales activity logging Manage and monitor the health of the individual Sales Pipelines Ensure all Sales Activity targets are hit by the team and individuals including when team members are absent and inbox cover is needed Identify the correlation between Sales activity and revenue and adjust it to growth mode KPI’S All Quotes responded to within 60 mins All Quotes followed up same day All Contact Managers raised within 60 mins All orders to SOP by 15:00 &amp; COP All e-mails responded to within 60 mins All BOMs and Special Prices set up on same day as order All inboxes checked every 2 hours to make sure no one falls behind throughout day. No of E2E calls No. of appointments booked Essential Selection Criteria: Committed to company growth Reporting skills - need to be able and willing to report back to management Ability to prioritise workload to maximize effective use of time Team Player - good communication skills Ability to work under pressure Presentable, Literate, Articulate &amp; Personable Willing to go the extra mile with a positive , &quot;can-do&quot; attitude Organized and excellent at time and task management People Management Skills Skills/Experience: Team Leader/Supervisory experience within a similar role. Previous experience in a similar role providing account management support IT skills including Word, Excel, E-mail and CRM Databases Excellent customer service skills Committed to company growth Ability to prioritise workload to maximize effective use of time Team Player - good communication skills Ability to work under pressure Presentable, Literate, Articulate &amp; Personable Willing to go the extra mile with a positive , &quot;can-do&quot; attitude Previous experience in telemarketing/account management Market product awareness

Key Account Team Leader

Do you have account management/sales experience and are you looking for a new challenging role offering training and the opportunity to increase your annual income with fantastic benefits with the support of the sales team? If so, we have the perfect role for you! Our client is a thriving organisation based on the outskirts of Ware and they are growing their already established sales team. You will have the opportunity to work within a busy sales office, where you will be assigned customer accounts and will be required to maintain and grow the company brand. This is a full-time role working full-time onsite in their offices based on the outskirts of Ware (8am - 5pm, Monday - Friday) and offers a generous salary of 26,000 - 30,000 basic depending on experience, plus a fantastic commission structure and other excellent benefits, which could increase your salary substantially. Our client also offers a company yearly bonus scheme and other bonuses including loyalty and quarterly bonuses based on revenue. You will be providing a best in class level of service with fast response times to quote requests, queries and questions from customer whilst ensuring a market leading experience to every customer at every touch point. This is an exciting opportunity to utilise and develop your existing sales and account management skills with real potential to earn from a generous commission structure. Due to our clients location, candidates must have their own mode of transport due to limited public transport. Key Responsibilities Include: Provide and follow up quotes for new and existing customer by e-mail orders and telephone Maximise every opportunity to grow sales and build effective relationships with your customers is an everyday part of the role. Identifying and create new opportunities through phoning existing and lapsed clients Responding to e-mails and customer order within timeframes to ensure KPI is met Handle the daily administration tasks of your accounts and e-mail management Book appointments for the Business Development Manager when required Working closely with the Team Leader and BDM (business development manager) you will evaluate, track, maintain, develop and grow the spend of an existing group of customers and inbound sales leads to produce 20% minimum growth as a &quot;business within a business&quot; team. Skills/Experience Strong communicator with good admin skills Sales experience Willing to learn and progress within the role Must be motivated with a passion to succeed Team player who works well on own initiative Account management/customer service experience Ability to build and maintain relationships with key accounts to ensure repeat business Other Benefits: Additional leave Casual dress Company pension Free lunch Free parking Profit sharing Sick pay