Security Officer - StarCity

At StarCity Entertainment in Birmingham, we are loud and proud about our vision to be Diverse, vibrant, stand out and creative in a fun environment.

We proud to show we offer the greatest customer experience with high level energy and interaction, passionate that we have fun whilst at work.

No two days will be the same with, you will be a part of making a difference within our local communities with your sparkling can do attitude and a passion to be a cut above the rest.

If you too can offer, fabulous customer service, creative flare, passion to communicate and proud to be a part of change, then we are the team for you.

Purpose of the Role

• To provide a safe, clean, and welcoming environment for our guests, staff, and contractors
• Customer service experience to our customers
• To ensure full compliance with Health & Safety Policy for the centre
• Supporting the centres Operation with adhering to the company process and procedures
• Completing site patrols in line with the centre’s strategy
• Assisting with site incidents

Key Responsibilities

• Reports to the Duty Manager and Centre Management Team
• To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
• Ensure that all incidents, H&S issues are recorded & logged
• Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
• Report any H&S issues to Centre Management and act accordingly
• Ensure visitors & contractors fully comply with site procedures
• Follow lost property procedures for items of lost property found onsite
• Attending site incidents in an effective way
• Key Communication via radio with colleagues and the Operations Centre
• Report writing
• Key customer service skills to support our customers

Skills, Knowledge, and Experience

• Ensuring that you are proactive
• Prioritising workload
• Excellent verbal and written Communication skills
• Problem solving and reporting back with any issues
• Key decision making

Working Hours - Full time working hours, 36 Hours per week, fully flexible, shift time patterns 09:00 – 18:00 & 17:00 – 02:00, 4 on 4 off rota.

Salary - £11.82 per hour, overtime available.

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Please see our Benefits Booklet for more information.