Security & Museum Visitor Support Officer - Corporate site City of London

Posted 5 February by Fairford Associates

I am currently recruiting for a variety of positions for my client who provide their security services to a blue-chip client in the City of London. They have just opened a new HQ and are looking for security professionals to join their team.

This is a days only Tuesday to Sunday role. Will work a six week roster that will give the roleholder one front of house shift a week as museum work. It will provide an average of 48 hours per week and the roleholder will have one full weekend and one long weekend (3 days) off every 6 weeks. Will work in a modern state of the art Museum exhibition featuring a lifelike show on life in Roman London. Must have great communications skills and good customer service. An interest in Roman history is an advantage.

As part of a new HQ building, I am looking for a dynamic individual who will provide the security needs of the historical exhibition space, both in terms of visitors and historical/cultural exhibits. In addition, you will provide support for all activities taking place in the new cultural space, delivering the highest standard of visitor care. This role involves a high degree of collaboration with the client’s Philanthropy team. As well as working in a modern building the client provides refreshments and snacks at no charge and security staff are free to enjoy these when on their breaks during a shift. They are however only for consumption on site and in reasonable quantities. The key responsibilities of the role are

Security

  • Provide security presence; monitor, identify and promptly report any threats to the security of visitors and collections.
  • Respond to emergencies by following established protocols and responding to any instructions given by the incident controller.
  • Complete daily security checks at the beginning/end of the day, and report any concerns to your line manager or the incident controller.
  • Be vigilant for any suspicious behaviour or packages, and report any concerns to your line manager or the incident controller.

Operations

  • Responsible for opening and closing the cultural space daily
  • Managing the daily technical aspects of the exhibits
  • Ensure all elements of the cultural space is working appropriately
  • Ensure that the space maintains high standards of presentation throughout the day and to report cleaning/presentation problems to the relevant department (Housekeeping, Philanthropy)
  • Provide operational support for key events, projects and programmes managed by the Philanthropy team

Customer Services

  • First point of reference for all visitors; welcome and positively engage with every visitor consistently delivering the highest standards of customer service at all times
  • Develop a strong knowledge of the exhibitions in order to provide visitors with a professional/knowledgeable response to their enquiries
  • Proactively engage with and assist visitors in how best to maximize their enjoyment of the cultural space
  • Support the Philanthropy team as they create, plan, deliver, facilitate and evaluate public engagement and the schools learning programme
  • Support the Philanthropy team as they coordinate and help deliver workshops to school groups

Health, Safety and Fire

  • Demonstrate a duty of care for visitors by ensuring that public areas are safe and accessible at all times
  • Provide additional support to safely navigate school groups and tours in partnership with the Philanthropy team.
  • To monitor the space to ensure the safety of the area, visitors and staff and to ensure that visitors and staff comply with all safety and security procedures.
  • To be aware of emergency and evacuation procedures and fire alarms and to act accordingly if an emergency should occur, including fire evacuation to ensure the safety of our visitor
  • To ensure that any accidents to visitors/staff are reported and set procedures are followed.

General

  • Be an ambassador for the cultural space, maintain current knowledge on the exhibits, the space and the new building in order to maximise the visitor experience
  • Maintain a smart and professional appearance and approachable / friendly attitude at all times
  • Demonstrate a "can do" flexible approach to undertake other duties as agreed with the line manager, commensurate with the level and scope of the post that may be necessary from time to time.
  • The post holder must be available to work regular weekend days and some evenings to assist with private events. Owing to the nature of the job, additional hours may be required.
  • Keep a daily log and produce a record or note of incidents and events.
  • Highly trained in all aspects of managing a secure environment with public access

Person specification:

  • Able to demonstrate the ability to remain calm and confident in emergency situations
  • Able to demonstrate the ability to remain alert and focused at all times
  • Operational excellence- able to demonstrate that you are reliable, responsible and trustworthy
  • Excellent customer service/communication skills; ability to communicate with difference audiences from highly influential city officials to school groups
  • Guide and support people with accessibility needs
  • Flexible and co-operative approach to team work
  • Have a genuine ability to work with the public in a front line, customer focused environment and enjoy providing the highest levels of visitor care.
  • Be reliable and flexible in your approach to work, be able to use initiative, work in a sensitive environment; remain assertive but polite & professional
  • Ideally, you will have previous experience in a visitor services environment
  • A current frontline SIA license is essential

£11.00 (under review), free drinks and snacks whilst on duty.

Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.

Required skills

  • Customer Service
  • Museums
  • Visitor Management
  • security
  • SIA License

Application questions

Do you possess a current SIA Frontline license?
Do you have previous experience in a visitor experience environment?
Do you have an interest in Roman history?

Reference: 32531301

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