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Second Line IT Support Technician

Posted 8 January by TeamJobs Ended
2nd Line IT Helpdesk Support/Service Desk Engineer

Are you technically minded and excited to take the next step in your career keen to work for a well-established, progressively growing and modern business? Will you be an enthusiastic self-starter using your IT skills and technical expertise to provide an extremely high standard of support to clients?

The role initially will be phone/office based with some travel to client premises. There will be a mixture of 1st and 2nd Line Support activities that could develop your career into 3rd Line. Your main responsibility is to be the first point of contact for clients around the clock, providing superlative service. As such, having exceptional communication skills is absolutely essential.

The working environment is open plan, colourful, professional, it can be FUN, relaxed but busy, offering longevity, training and career advancement. Don't miss out on this really exciting opportunity!

Essential Requirements
*Must have relevant experience working in a 2nd Line Support role
*3+ years working on a technical service desk for a MSP
*Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experience (Microsoft MCP/MCSE etc)
*Windows 7,8,10
*Server 2008 and above and demonstrable underpinning technologies, such as GPO, AD, File Systems and being capable of deployment as well as support
*Remote working solutions (such as Citrix, Terminal Services/Remote Desktop Services, VPN etc)
*Security experience, such as Sophos firewall, InterceptX
*Must be customer service orientated with excellent communication skills and a very good telephone manner
*Ability to work on your own initiative
*Capable of multi-tasking and dealing with multiple problems simultaneously

Desirable Requirements
*IT/Computer qualification or Microsoft Certification(s)
*Mac Support experience
*SQL Server experience

Some of your responsibilities will include:
*Answering queries and resolving technical issues over the phone and remotely dealing with 1st and 2nd Line problems relating to anything from emails to servers.
*Multi-tasking across different clients and dealing with multiple remote sessions at the same time.
*Provide effective IT support services across all clients both onsite and remotely
*Supporting and maintaining Office 365 Solutions and G Suite Solutions
*Escalate IT issues within the team where necessary
*Setting up and configuring new laptops and desktops or servers
*Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems

Working Hours: Monday to Friday 8:30am - 5:30pm plus on call out of hours work 1 in 3

Salary: up to £30,000 p.a. depending on relevant skills and experience (with occasional salary reviews and career progression opportunities).

Benefits: 22 days holiday plus bank holidays; 'Perk Box' discounts; Pension scheme, Social events and team building exercises, 1 day per year for charity work paid.

Required skills

  • Helpdesk
  • Information Technology
  • Service Desk
  • Technical Support
  • IT Support
  • Desktop Support
  • 2nd Line Support
  • Systems Engineer
  • IT Administrator
  • Network Administrator
  • Remote support.

Reference: 34165850

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