Scheduling Analyst

Reed Talent Solutions are working with United Utilities on the search for 3 Scheduling Analysts based at Warrington.

As a Scheduling Analyst you will ensure that work is recorded, prioritised, and scheduled in accordance with agreed business rules to maximise the effective and efficient delivery of work carried out by the Process Filed Teams you support. You will monitor, own, and drive an effective schedule using the SAP and Click Schedule systems, which maximise the efficient use if resources as well as contributing to the effective management of incidents and emergencies to minimise their impact on company assets, employees and the community for Water and Wastewater Functions.

Job Purpose

You will need to respond quickly and appropriately to field force problems in accordance with company policies and procedures, preserving flexibility of field resources across areas, to ensure SLA adherence. You will also be responsible for:

• Monitoring and tracking progress of all work released to Click schedule.
• Escalating and resolving conflicts where Click schedule is unable to allocate work an appropriate resource.
• Manually scheduling work or overriding Click schedules where appropriate to ensure work is executed in line with business riles and /or business priorities.
• Identifying incidents and responding to them swiftly and appropriately.
• Making the best use of the limited field resources available to ensure work is completed to SLA’s.
• Supporting area teams in unfamiliar geographic areas.
• Managing any conflicts that arise around job priorities and determining when issues require escalation through to the production Managers.
• Influencing team members who may not wish to do jobs allocated to them and handling any potential conflict between themselves and others where there is dissatisfaction over allocated work.

Knowledge and Skills

You will need to understand the lifecycle of a Work Order and how Work Orders should be generated and completed. In addition, you will need:

• Proficiency on the scheduling applications and systems used and Microsoft Office.
• Excellent, effective communication skills, both verbal and written, with good interpersonal skills at all levels.
• The ability to influence and facilitate changes.
• Must be a good team player who also has the ability to work independently.
• Able to operate under pressure whilst maintaining attention to detail.
• Experience using SAP applications - SAP Core / Click Schedule.
• Understanding of water and wastewater operations and maintenance processes.

What do you need to know about the role?

• Job title: Scheduling Analyst
• Location: Mere Business Park, Lingley Green Avenue, Great Sankey, Lingley, WA53LP.
• Contract: 12 months
• Hourly pay rate: PAYE £15.68
• Shift: Monday - Friday, shift rotation - 7am - 3pm, 8am - 4pm or 8.30am - 4.30pm
• Start date: June 2024

If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV.

We are looking forward to reviewing your application.