Helpdesk, Trafford, Manchester - £18,000-£19,000

Maintenance, Customer Service, Facilities Management, Planner, Scheduler

Client Details

A Leading Facilities Management company in the UK


The key responsibilities of this role as a Scheduler in Trafford are:

    • Offer outstanding customer service
    • Identify any operational and regulatory risks
    • Take ownership of specific geographic areas
    • Provide a single point of contact for technical staff, support staff and management with regards to planning and completion of Reactive Maintenance based work orders

    • Prioritise and issue Reactive Maintenance Work Orders, assigning to appropriate resource using the relevant systems
    • Raise Purchase Orders to effectively manage the workload, including subcontractors, and suppliers of materials and equipment Prioritise workload in a predetermined category as defined within the Help Desk Operating Procedures
    • Ensure all records and reports are received post work completion, chasing as required and file in manner advised by Line Manager and in line with agreed procedures
    • Effectively plan works to ensure SLA's and KPI's are met, escalating high risk items in line with guidance documents and agreed procedures
    • Undertake day to day administration in association with the Help Desk Facility and as directed by the Customer Services Team Leader
    • Act as a central source of information dealing directly with customer queries and planning
    • Undertake and follow-up actions when required


The Successful candidates for this role as a Scheduler will be/have:

  • previous experience working as a planner or scheduler
  • a background in Facilities Management
  • previously worked towards and hit relevant KPIs

Job Offer

The successful candidates for this role will receive:

  • Competitive salary
  • Further career opportunities
  • Excellent location
  • Monday-Friday shift pattern
  • Other benefits

Reference: 37283879

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