Salesforce Delivery Lead

Role: Salesforce Delivery/Platform Lead
Salary: £85'000
Location: Bristol HQ - 2 days p/w

This market leading client are looking for a Salesforce SME to come and join them as they start to build on their current salesforce platform, to gain a further understanding of their users and increase their customer satisfaction.

Experience Required:

• Significant Salesforce experience in Development, leading teams and maintaining Salesforce platform and/or other similar roles.
• Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant are highly desired - or practical experience with these modules.
• Proven track record of successful delivery of large programs of work across multiple salesforce clouds.
• Must be a Salesforce SME with deep knowledge of the platform both technically and functionally.
• Experienced in dealing with vendors and third-party suppliers.
• Strong track record of managing teams and building effective partnerships with peers.
• Demonstrable hands-on experience in Salesforce application setup, configuration and administration.
• Expert in Agile methodologies.

Responsibilities

• Provide hands on expertise in Salesforce and other systems that fall under the Customer platforms remit.
• Strategy and Alignment - Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform. Work with the Portfolio office to prioritise opportunities for new application functionality, while aligning with the digital roadmap.
• Value Realisation and Optimisation - Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage.
• Process Improvement and Automation - Work with Business Process owners to ensure that process maps are kept up to date and aligned to system enhancements/changes. Identify opportunities for automation. Design efficient workflows that harness Platform capabilities.
• Vendor Relationship Management - Manage relationships with and track performance of Platform vendors. Ensure contractual terms and service agreements provide optimal value. Lead Vendor service reviews.
• Governance and Compliance - Implement governance policies for Platform usage that will stand up to strict Audit scrutiny and adhere to relevant regulations.
• Change Management and User Adoption - Develop strategies to drive user adoption. Work closely with the team to identify, define, and deliver training across users and team members.
• Stakeholder Engagement and Communication - Foster strong relationships with Sponsors and business owners. Bridge the communication gap between technical and business teams.
• Continuous Improvement and Innovation - Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership and development paths for Customer Platform team members aligned to platform strategy
• Oversee the technical design, development, deployment, and maintenance of the customer platform. Ensure the platform is robust, scalable, and performs optimally