Sales Coordinator

Posted 8 August by Purple HR

Sales Coordinator

Location: Ringwood

Salary: Up to £21k DOE

Hours: Monday - Friday 08.30-17.00 - 37.5 hours per week

Our Client are current seeking a Sales Coordinator to join their busy customer services team.

This is a varied role, where you will be responsible for processing orders over the phone and maintaining good customer relationships. We are looking for someone who will strive to represent the company in the best light at all times ensuring the customer experience is exemplary. As part of the customer services team, you will be responsible for accurate order capture and administrative tasks to meet the needs and targets of the customer services function.

Key responsibilities:

  • Maintain the highest level of customer service and satisfaction at all levels of interaction
  • Contact existing customers to inform them about new and existing products and services
  • Manage present customer base supporting the Marketing & PR Manager
  • Answer questions about products or the company
  • Ask questions to understand customer requirements
  • Direct prospects to the field sales team when needed
  • Enter, update and maintain customer information in the CRM database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Monitor and direct emails received into the company’s generic email addresses, and direct to relevant departments or respond to where necessary
  • Stay up-to-date with new products and features
  • Assisting the Customer Services Manager as required in other tasks
  • To undertake other duties within the business from time to time in order to support the business objectives and values

Experience:

  • Previous experience of working in a Sales Administration role
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to customers when necessary
  • Excellent communication and interpersonal skills
  • High organisational skills and ability to manage a number of projects at the same time
  • Must be detail oriented
  • Knowledge of administrative procedures
  • Excellent telephone manner
  • To recognize and deal with problems confidently and appropriately

In return, our client provides full training and a friendly team to join.

Required skills

  • Administrative
  • Customer Service
  • Order Processing
  • Sales Team
  • Telesales

Application question

Do you have previous experience in a similar role?

Reference: 35827332

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