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Sales Consultant

Posted 8 March by redrow plc Featured Ended

An integral part of the Redrow Sales team, The Sales Consultant is Redrow's 'ambassador' to prospective and existing customers.  Responding to all leads generated,  our Sales Consultants work hard to close sales at the earliest opportunity whilst obtaining the best prices. At Redrow the Sales Consultant will be actively involved with all parties to achieve legal completion, and will ensure that the highest levels of customer satisfaction are delivered to all our customers.

1. Sales Targets, Revenues and Performance

Maximise sales revenue for development and profitability by achieving agreed sales targets and seeking opportunities to sell extras/upgrades and negotiate prices higher than the 'base price'.
 
2. Presentation of sales area and development

Carry out daily inspections to ensure accurate visual signage on and off the development directs customers effectively to the Marketing Suite; rectify if appropriate and advise Area Sales Manager.
 
Ensure that all available digital marketing tools (eg Redrow TV, redrow.co.uk and synchronix) are switched on, working and drawn to customers' attention and that any faults are reported until they are fixed.
 
Ensure that the show home and marketing suite presentation and cleanliness are maintained to a high standard at all times and that remedial matters are resolved as soon as possible and cost effectively.

Ensure site 'Red pages' is up to date with all relevant site information and local amenities to assist prospective customers in the buying process.

'Stock plots' inspected at least weekly to ensure same high standards as show homes in terms of cleanliness and presentation both internally and externally.

Inspect cleaning and landscaping to ensure completed to company standards and endeavour to resolve any issues with the external contractors; report outstanding matters to Area Sales Manager.
 
Ensure a plentiful supply of all literature and stationery is available by regularly monitoring the same and that all printed information in the sales offices is well displayed at all times and report any potential Consumer Protection Regulations discrepancies to Area Sales Manager.

Correct wearing of full sales uniform, name badge and appropriate indoor/outdoor footwear in order to comply with corporate dress code.  Correct PPE to be worn on site at all times.

3. Sales Performance

Respond to all leads and enquiries, whatever the source, and dispatch appropriate information as required within the specified timescales/as prompted by prevailing company system (SBMS) and procedures.

Follow up leads with a view to making appointments for customer to view show homes and/or stock plots

In accordance with prevailing Company procedures, collect, record and utilise accurate data regarding prospective customers, and make the information available for use by the divisional sales team and Group marketing. New enquiries to be entered directly into the computer system (SBMS). Information to be entered on the day it is obtained into the SBMS system and particular attention paid to ensure that the information in the system is complete and accurate by close of business on Fridays.
 
Meet, greet and welcome prospective customers; qualify them to thoroughly understand their requirements in order to tailor a demonstration to their needs with a view to gaining their commitment to buying a Redrow Home and then closing a sale at the earliest opportunity and at the best price.

Demonstrate show homes and individual plots as appropriate, making most effective use of sales tools including Redrow TV and redrow.co.uk to enhance demonstration or in absence a particular house type to demo.

Effectively promote the relevant support Redrow offers customers eg Mastermove, Easibuy, Home Buy Direct, NewBuy as well as customer choices/extras in accordance with company procedures and to optimise overall value of the sale.

Ensure all prospects are qualified by nominated Mortgage Broker and placed with a preferred Solicito
If prices change/new scheme/phases launched, re-trawl existing leads and contact customers as appropriate.

In cases of Part Exchange, obtain full details and follow prevailing Company procedures, including taking overall responsibility for the sales operation of the PX property.
 
Ensure purchase information and customer discussions are in line with the Consumer Code and PMA.

As far as possible maintain some degree of structure to the working day, e.g. ensure the sales area is ready for opening and then spend the first hour focussing on 'task bar' actions in the SBMS computer system, making outbound customer calls and on communication with the Site Manager.
 
4. Post Reservation Requirements

On a daily basis, keep full and accurate information on SBMS regarding contract chasing, customers' extras, and all communications with the customer and any other matters concerning the plot

Reservations to be input directly into the computer system.
 
Ensure CML's are faxed to divisional office to ensure notices are served in line with monthly targets.

Systematically communicate with all parties involved in a customer's sale and plot purchase to ensure contracts are exchanged within the deadline set. Communicate a full summary of this information to the divisional office in order to ensure that internal colleagues give consistent information to customers. Post reservation, progress chasing with customer and their third parties to achieve required timescale to exchange and complete.

Reference: 34638027

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