Sales Administrator

Our family-run Biological Solutions Provider based in Wooburn Green, near High Wycombe in Bucks are currently looking for a new Sales Administrator / Resource Planner to join their growing and incredibly successful team!

The indiviual will be driven, reliable, well presented with a strong telephone manner and moitavted to go tthe extra mile for the business and for their own personal development.

Key Responsibilities to Include:

• Using CRM systems to manage relationships
• Developing new ways to meet customers’ needs
• Handling customer complaints and queries
• Collecting and analysing customer data
• Developing marketing campaigns to attract new customers/retain current customers
• Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
• Exploring new features and streamlining processes through CRM system
• Process automation
• Creating job worksheets
• Creating mailshot templates to send out to customers with news or product offers
• Ensuring CRM information is up to date
• Ensuring tablets and other hardware are up to date and ready for use on site
• Daily communication with engineers, customers, and warehouse
• Training and onboarding new engineers
• Helping to manage and maintain our fleet of vehicles
• Answering incoming calls and emails to Operations from customers
• Allocating and route planning engineer’s work to CRM system ensuring best fuel and time efficiency
• Producing kit and equipment required reports for all service runs scheduled for the warehouse
• Maintaining alerts and contact details for all sites on our CRM to ensure automated booking/site access
• Following up with issues on sites as part of customer service and success
• Accepting, updating, allocating, closing jobs on customer portals
• Completing work submission spreadsheets for invoicing purposes
• Ensuring work permits are in place
• Updating yearly permits, RAMS, process guides

Experience (preferred but not essential):

• 2 years’ experience of office based experience (Admin / Client Support / Operations)
• Customer Service
• Job Scheduling / Communication with Suppliers & Contractors
• CRM system experience (BigChange/JobWatch preferred)