Russian Spanish Portuguese or Romanian Technical Advisors

Posted 13 March by Travail Employment Group Easy Apply

Russian Spanish Portuguese or Romanian Technical Advisors

Newark

Full-time & part time positions

Rotating Days from 5.30am - 10pm

Permanent

£17,600 per annum

Working hours will be between 6am and 10pm, Monday to Friday and will also include working Saturday and Sunday on a rota basis.

Responsibilities

  • Providing 1st line support for a range of key Clients.
  • Logging all incidents on the database.
  • Providing excellent levels of customer service and support.
  • Diagnosing technical faults and providing over the phone solutions.
  • Escalating technical queries to 2nd line support.
  • Working to Service Level Agreements (SLA) against call handling time, resolution etc.

Skills / Experience

  • Problem solving and keen attention to detail.
  • Driven to deliver high levels of Customer Service.
  • Committed to personal development.
  • Flexible approach to working hours.
  • Clear telephone manner.
  • Good verbal and written communication skills.

Previous telephone experience essential.

Working within a Technical Help Desk / Service Desk environment would be an advantage.

Required skills

  • Customer Service
  • Line Support
  • Portuguese
  • Spanish
  • Romanian

Reference: 34673471

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