Retentions Team Leader

Role: Retention's Team Supervisor
Salary: £30k + Bonus
Location: Manchester

Are you a forward thinking leader with a passion for sales and customer loyalty?

My client is seeking a Retention's Team Supervisor to join their Contact Centre team and drive results through effective team management and strategy implementation.

Benefits

* 28 days holiday + bank holidays
* Enhanced pension
* Life assurance
* Private healthcare
* Employee Assistance Programme
* Cycle to work scheme

Duties:

* Setting team targets to achieve sales goals and customer satisfaction.
* Monitoring KPIs to ensure performance metrics are met and exceeded.
* Tracking leads and opportunities to maximise sales conversions.
* Implementing innovative sales strategies to drive revenue growth.
* Handling customer escalations with professionalism and problem-solving skills.
* Training, coaching, and developing teams through regular one-on-one sessions.

Requirements:

* Previous experience managing a team in a customer service department.
* Proven experience in training and developing your team to excel in their roles.
* Ability to manage multiple tasks at once and prioritise tasks effectively in a busy environment.
* Excellent communication skills to engage with team members and customers.
* Strong analytical skills to identify trends.

This is an amazing opportunity not to be missed... Contact me today!

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