Resident Services Manager - Rehearsal Rooms, North Acton, London

Job title

Resident Services Manager

Site Name and Location

Rehearsal Rooms

Working Hours

Monday-Friday 9am-6pm

Salary

£37,840 (Up to 10% discretionary bonus)

Purpose of the Role

To provide on-site lettings and property management services to an exisint build to rent residential development comprising 173 apartments in North Acton.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.

Key Responsibilities

• Dealing with initial enquiries, booking in viewings and negotiating offers
• Agreeing leasing offers and processing these in line with Savills procedures
• Uploading availability details to marketing portals and updating adverts as necessary
• Completing all applicant vetting in line with Savills procedures
• Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication and regularly hosting resident events
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required
• Organising minor works between tenancies to maintain first class presentation of apartments
• Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
• Completing check in and check out reports; determining deposit returns
• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
• Undertaking tenancy renewals, driving rental growth
• Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
• Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
• Establishing and delivering additional income streams where appropriate
• Managing a team of 4 who will report directly to you, organising the rota, supporting the assistant resident manager and delegating responsibiliites, motivating the team to improve performance

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills

• ARLA/IOSH – Preferred

Working hours: Monday-Friday 9am-6pm

Salary: £37,840 per annum

Please see our Benefits Booklet for more information.