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Resident Service Assistant - The Green, Horsham

Resident Service Assistant - The Green, Horsham

Posted 3 April by Savills Management Resources

Purpose of the Role

To provide on site lettings and property management services to exciting build to rent residential schemes in the The Green, it has a total of 227 apartments across the development.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

Key Responsibilities

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Coach, train, develop and engage site team members
  • Reporting building issues to the relevant member of the team
  • Clear communication of important information, ensuring appropriate channels are used
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Completing all applicant vetting in line with Savills procedures
  • Processing offers and completing all tenancy documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Creating a community feel through communication, events and innovations
  • To act as first point of call next to the RSM for residents to report maintenance issues or other requests
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • To support the RSM to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
  • Strong financial management skills

Working Hours - 40 Hours per week – 5 days over 7 

Salary - £28,000+ 10% discretionary bonus 

Please see our Benefits Booklet for more information.

Reference: 52368935

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